Epsom and Ewell Times

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ISSN 2753-2771

Surrey services get fire e-bike removed from Amazon

A dangerous e-bike battery that caused a house fire in Surrey has been successfully removed from sale on Amazon, thanks to the proactive efforts of Surrey Fire and Rescue Service and Trading Standards.

The fire, which occurred recently in a Surrey home, was caused by an unsafe Unit Pack Power battery pack from a converted e-bike while it was being charged. This incident highlights the risks posed by substandard and unsafe lithium-ion batteries.

Following the fire investigation, Surrey Fire and Rescue Service’s Fire Investigation team worked closely with Surrey Trading Standards to assess the safety of the battery pack. Their findings led to Amazon removing the product from sale, helping to prevent further incidents and protect consumers.

Matt Perry, Fire Investigation Officer at Surrey Fire and Rescue Service, said: “This fire serves as a stark reminder of the dangers associated with unsafe e-bike batteries.

“We are committed to keeping Surrey residents safe, and I am pleased that our partnership with Trading Standards has resulted in the removal of this hazardous product from the market. We strongly urge the public to be vigilant when purchasing batteries and always choose reputable retailers and manufacturers.”

Surrey Trading Standards has also warned consumers about the risks of purchasing unregulated or non-compliant lithium-ion batteries online.

Amanda Poole, Assistant Director for Trading Standards at Surrey County Council, added: “Unsafe lithium-ion batteries pose a serious fire risk, and we are pleased to have taken swift action alongside Surrey Fire and Rescue Service to have this product removed from sale.

“Consumers should always check that batteries and chargers meet UK safety standards and be cautious of cheap or unbranded products sold online.”

Surrey Fire and Rescue Service continues to raise awareness through its #BatteryWise campaign, which provides essential guidance on the safe use, storage, and disposal of lithium-ion batteries.

For more information on battery safety, visit Surrey Fire and Rescue Service’s website and social media channels. If you have concerns about a potentially unsafe product, you can report it to Trading Standards via Citizens Advice.

Image: Credit AVD Fire – CC BY-NC 4.0 [illustration and not the case in question].

Toyota Epsom donates electric carriers to local hospital

Epsom HQ based Toyota UK has strengthened its support for the local community by providing two Proace battery-electric people carriers to the Queen Elizabeth’s Foundation for Disabled People (QEF). The Leatherhead-based charity, which helps disabled individuals achieve greater independence, will use the vehicles to enhance its transport services.

The electric people carriers will assist QEF’s retail teams across its network of 15 charity shops and at The Grange in Kent, where residents with learning disabilities will benefit from group outings. The donation is part of a wider strategic partnership between Toyota and QEF, aimed at improving mobility for disabled people.

Toyota’s commitment extends beyond vehicle provision, with plans to collaborate on fundraising events, volunteer opportunities, and awareness campaigns. Proceeds will support QEF’s Mobility Services, which help individuals increase their independent mobility through driving assessments, lessons, and mobility advice.

Michelle Giles, QEF’s Mobility Services Manager, expressed her gratitude for Toyota’s contribution: “The electric vehicles will enable supported individuals to enjoy outings and engage more with their local communities. They will also make our retail operations more sustainable by reducing vehicle emissions.”

She added: “This partnership will make a significant difference to those who rely on our Mobility Services, whether for driving assessments, mobility advice, vehicle adaptations, or accessible transport.”

Scott Thompson, President and Managing Director of Toyota (GB), highlighted the importance of the collaboration: “Improving mobility for all is at the heart of what we do at Toyota. It’s wonderful that QEF, a charity close to our head office in Epsom, will benefit from our Proace Verso electric people carriers. We look forward to continuing our support for QEF as one of our dedicated charity partners.”

QEF, a Surrey-based charity with 90 years of experience, provides expert services to nearly 10,000 disabled people annually. Its work includes mobility services, neuro rehabilitation, specialist assistive equipment, and residential care for people with learning disabilities. The partnership with Toyota marks another step in enhancing the charity’s ability to support those who rely on its services.

THE STATION, IN STONELEIGH, REOPENS FOLLOWING MAJOR SIX-FIGURE INVESTMENT

Epsom and Ewell Leads South East in Small Business Growth

Epsom and Ewell has emerged as the fastest-growing local authority in the South East of England for small businesses, according to new data from the Office for National Statistics (ONS) analysed by BusinessFinancing.co.uk. The borough gained 100 new small businesses in 2024, representing a 2.88% increase—the highest growth rate in the region.

This growth is particularly significant given that the South East as a whole experienced a slight decline in the number of small businesses, with a recorded drop of -0.09%. Epsom and Ewell’s performance stands in contrast to this regional trend, highlighting the borough’s resilience and business-friendly environment.

The latest analysis was conducted by BusinessFinancing.co.uk, which examined data from the ONS to determine small business growth rates across local authorities in the UK. Their study identifies the areas where entrepreneurial activity is thriving, despite the economic challenges of recent years, including Brexit-related trading difficulties and the lingering impact of the Covid-19 pandemic.

The strong performance of Epsom and Ewell may be attributed to its strategic location, well-connected transport links, and the continued support for local enterprise initiatives. Business owners in the borough have also benefited from improved access to credit, as financial institutions report an increase in successful loan applications for small firms.

Local business leaders have welcomed the findings, seeing them as an encouraging sign that Epsom and Ewell remains an attractive destination for entrepreneurs. “It’s fantastic to see our borough leading the South East in small business growth,” said Richard Excell of Epsom based Excell Design & Marketing and the Epsom Business Club, “This reflects the hard work and resilience of our local entrepreneurs who continue to drive innovation and employment in our community.”

BusinessFinancing.co.uk has also created a nationwide map showcasing their findings across the UK, which illustrates the varying rates of small business growth. Their analysis highlights Aberdeen as the UK’s leading city for small business expansion, with a 1.95% increase.

With Epsom and Ewell bucking the regional trend and proving to be a hub for entrepreneurial activity, the future looks promising for small businesses in the borough. Continued investment in local infrastructure and support networks will be key to sustaining this momentum and ensuring long-term prosperity for the area’s business community.

An Epsom 17th century pub to become supermarket?

A 17th century pub could be transformed into a Sainsbury’s Local. Plans have been submitted to refurbish the Grade II-listed drinking establishment, on Dorking Road in Epsom, to a convenience store.

If approved, a Sainsbury’s convenience store would take over the ground floor of the historic building and install an ATM machine outside. Plans also include resurfacing and reducing the car park to just 13 spaces, four of which will be reserved for delivery vehicles.

The former White Horse Public House was converted into Lava Lounge, a restaurant and cocktail bar, in 2020. Lava Lounge closed in January 2024, having been on the market for at least two years according to planning documents.

Used for centuries for drinking, the former purpose of the pub is no longer viable according to Sainsbury’s. “Given the wealth of drinking establishments in Epsom, not just in the town centre, it is unlikely that the loss of a facility which has already been closed for a year could be considered a detriment,” the application said.

Serving a specific catchment area, the proposed Sainsbury’s is said to be conveniently located for nearby residents, visitors and employees at Epsom hospital as well as passing trade. The development will also create around 20 new jobs, a mixture of full and part-time.

“Very little appears to have survived” from the 17th-18th century on the ground floor, planning documents state, perhaps only the thick walls around the chimney breasts. The timber framed structure at first floor level appears to be correctly placed for a historic building but, the report says, the timbers appear to be modern.

Sainsbury’s heritage statement states the proposals would have a “neutral effect” on the special interest of a listed building. The report says the vast majority of the building’s internal heritage value has been lost from modern adaptations.

Planning documents read: “The core of the building has a hipped slate roof and is of timber framed construction, some of which is evidently modern, but which may form the altered remains of the 17th or 18th century building referred to in the Listing description. The pub has a parapeted brick frontage which likely dates from the middle of the 19th century.”

The scheme proposes removing the replacement of the Victorian-style sash window, as well as reconfiguring and refurbishing the insides of the former pub. Demolishing the covered yard at the back of the site, Sainsbury’s plans to build an extension to form a ‘back of house’ for the convenience store.

Minor modifications to the historic part of the building are needed to use the original pub building for the back office part of the shop. The application clarifies the historic part of the building is not being used for a sales area.

Neighbours can comment on the application on Epsom and Ewell Borough Council’s website. No decision date has been listed yet.

View outside the Lava Lounge, and former White Horse Pub, in Epsom. (Credit: Sainsbury\’s/ Epsom and Ewell Planning Documents)

Poundland saving itself pennies in Elmbridge

Poundland has been told to “show some local pride” and repair its broken shop front window and remove the graffiti from its East Molesey store.

The low-price chain, which serves up to seven million customers every week natonwide, has been issued with a community protection warning by Elmbridge Borough Council after ignoring multiple requests to address the eyesores.

Elmbridge Borough Council says it works with business groups and community volunteers to keep its high streets, villages and parades thriving and to bring that sense of civic pride.

One group, from Manor Road, takes care of the planters along Walton Road to “lift up the high street”.

Initiatives in the last year have been designed to make a positive impact on the community, such as new bins, flower planters, deep cleans and pavement works.

It’s part of a move to get businesses, volunteers and the council working together in support of the borough’s high streets.

That work has been undermined for “almost a year” as Poundland left temporary wooden panelling and unsightly graffiti, in place.

A spokesman for Elmbridge Borough Council said: “Despite multiple requests to address the graffiti and damage at Poundland in East Molesey, sufficient action has not been taken.

“The store has tried to clean the windows professionally but could not get the graffiti removed.

“In support of local residents, we have issued this Community Protection Warning hoping that Poundland will now undertake the necessary repairs and support our high streets.”

Under Community Protection Warnings, £100 fines can be issued in the first instance. If no action is taken, prosecutions can begin. If convicted the maximum penalty is a fine up to £20,000.

Councillor Steve Bax (Conservative: Molesey East) said: “Almost a year has gone by without action and they are giving the impression they are not bothered as long as the money continues to roll in.

“When we have got Manor Road residents caring for the planters so brilliantly and doing their best to lift up the high street, we need this retailer to show some local pride too.

“The council has issued a community protection warning against Poundland which gives the company 28 days to fix the shop front or face a fine.

“Hopefully this formal action will now mean the company move forward and deal with shopfront issues.”

Poundland was approached for comment.

Funding for new apprenticeships now available to Surrey businesses

Businesses can grow their workforce and boost productivity in just a few clicks by getting an apprenticeship funded by Surrey County Council.

As part of the Apprenticeship Levy Transfer Scheme, small and medium enterprises across the county can get fully funded support to train local talent.

Apprenticeships are widely recognised as a cost-effective way to recruit, improving diversity and filling skills gaps. In time, they can also help businesses grow, improve employee retention and support the wider economy.

Funding is available to pay for the training of dozens of new apprenticeships across the county. It is open to all businesses in Surrey and allocated on a first come, first served basis – meaning those interested should apply swiftly via the Surrey County Council website.

For those unsure of the process, a free 45-minute webinar will be hosted by the Council’s Business Surrey service on February 26. Reserve your space today to discover more about modern-day apprenticeships and how businesses can access funding.

One Surrey organisation that has benefited already from the scheme is Sight for Surrey, a charity that provides specialist support for people in Surrey with sensory loss. Diane Smith, Head of Adult Services says:

“We have used the levy to support internal succession for those wanting to pursue a career in Social Work from the Deaf Community. More recently we used the levy to support three new apprentices in roles that are recognised to be under resourced across the sector nationally as well as in Surrey.

“The process of completing the Levy Transfer scheme was simple and smooth due to the responsive support from the Council. Our Deaf Services Social Worker has recently graduated from Kingston University and our three new apprentices are settled and progressing well in their new careers! All making an impact for residents of the Surrey community.”

The call comes in National Apprenticeship Week (February 10 to 16), which is a national celebration of the opportunities presented by the training schemes.

According to government figures, benefits of apprenticeships include:

96% of employers report benefits to their business
employers make a net gain of between £2,500 and £18,000 per apprentice during their training period
80% of businesses see a significant increase in employee retention
Almost two-thirds of all UK apprenticeships in the last year have been funded by the apprenticeship levy.

This is a pool of funding made available by large employers, such as the Council, to make apprenticeships more accessible to SMEs. The Council wants as many local residents and businesses to benefit from the scheme as possible – which is why the online process can be completed in a matter of minutes.

Matt Furniss, the Council’s Cabinet Member for Highways, Transport, and Economic Growth, emphasised the council’s commitment to providing opportunities for all. He said: “Apprenticeships are a proven cost-effective way to recruit which benefit businesses and employees, as well as the broader economy. As an organisation we are committed to providing opportunities to all of our residents, which includes creating a skilled workforce for the future. “The levy transfer scheme is a fantastic way for SMEs to access funding to develop and grow their workforce – which is why I encourage them to discover more about this fantastic opportunity.”

For more information on how to apply for the Apprenticeship Levy and to start the process of recruiting talented apprentices, visit https://www.businesssurrey.co.uk/workforce/apprenticeship_levy/

Surrey Uni leads research to replace plastic with paper for liquids

A multimillion-pound research project, called SustaPack, aims to overcome manufacturing challenges for the next generation of sustainable, paper-based packaging for liquids. Backed by a £1 million grant from the Engineering and Physical Sciences Research Council (EPSRC) as part of UKRI’s co-investing programme, packaging technology company Pulpex Ltd has joined forces with the University of Surrey to refine its manufacturing processes to provide a viable solution to plastic pollution.

Contributing matching support towards the project, Pulpex has already made significant strides in the development of its patented technology, which produces degradable bottles made from natural wood fibres. The packaging offers a sustainable alternative to traditional plastic materials and can be recycled in existing paper waste streams.

However, designing the next generation of production technology and materials requires novel and fundamental research to address current limitations, including new analytical techniques to improve product quality, optimising performance and reducing in-process imperfections.

Scott Winston, CEO at Pulpex, said:

“We’re excited to strengthen our existing collaboration with the University of Surrey to enhance our technologies and processes. Our SustaPack partnership will help us advance safe, sustainable packaging solutions, enabling brand owners to meet Net-Zero targets. It gives consumers sustainable choices, delivers answers for brand owners, and enables supply chains and retailers to deliver their carbon footprint reduction goals – a priority for all.”

A key feature of the packaging is its multi-layered barrier coating, which prevents contained liquid from leaking, as well as inward oxygen permeation, maintaining high-quality products for consumers. To create a step-change in the energy usage in methods used to apply these coatings, the researchers plan to develop innovative processes that consume less energy and water while increasing the shelf life of packaged goods.

Professor Joseph Keddie, from the University of Surrey’s School of Mathematics and Physics, and Fellow of the Institute for Sustainability, said:

“Over the past couple of years, I have forged a close relationship with Pulpex as a Royal Society Industry Fellow, and I am enthusiastic about strengthening our ties through our SustaPack Partnership.

“Our aim here is to combine novel coating processes, mechanistic modelling, computer vision and artificial intelligence (AI) to establish a ‘dry’ spray coating process that deposits food-safe, degradable coatings. This technology, which isn’t yet commercially available, will not only drive the next generation of packaging technology but will also contribute to a significant reduction in plastic pollution and lower carbon emissions from manufacturing.”

A multi-disciplinary team of researchers will explore the feasibility of using thermal imaging to detect defects in wet coatings as they occur, enabling immediate corrections using AI. Multi-scale mechanistic models of the coating process will be employed to identify the sources of imperfections and non-uniformities and then eliminate them to ensure optimal packaging performance.

By applying innovative computer vision techniques powered by AI, the project aims to identify production defects in real-time, optimise materials and processes, and achieve 100% reliability in the manufactured products.

The outcomes of the project could set new standards for environmentally friendly packaging, helping brand owners reduce their environmental impact amidst ever-increasing environmental regulations – while offering consumers eco-friendly options to help fight against plastic pollution.

From left to right: Dr Hui Luo and Professor Robert Dorey (University of Surrey’s School of Engineering); Professor Joseph Keddie (University of Surrey’s School of Mathematics and Physics); Scott Winston, CEO at Pulpex; Barrie Harvey, COO at Pulpex; Dr Simon Hadfield (University of Surrey’s Centre for Vision, Speech and Signal Processing); Professor Charley Wu (University of Surrey’s School of Chemistry and Chemical Engineering).

Epsom & Ewell households drowning as water bills rise?

Epsom & Ewell Residents Face Sharp Water Bill Hike as Regional Disparities Emerge

From April 2025, households in Epsom & Ewell will see a substantial increase in water bills, with Thames Water implementing a 31% rise. This means an additional £151 annually per household, increasing the average bill from £488 to £639. The rise places Thames Water among the highest increases across England, sparking significant concern among local residents and political representatives. Thames Water provides water and waste water services.

Local MP Slams Government’s Inaction

Helen Maguire, the Liberal Democrat MP for Epsom & Ewell, has criticised the government’s failure to regulate water companies more effectively. In a statement, she said:

“This is an outrageous bill rise. Instead of tackling Thames Water or taking them to task, the Government has given them free reign – and residents in Epsom & Ewell are paying the price. It’s a disgrace that water companies have been able to hike our bills – a third of which goes on servicing debt – while they fail to fix leaks and pollute our rivers and streams like the River Mole and the Hogsmill.”

Maguire and the Liberal Democrats have urged the government to introduce a single social tariff to support vulnerable customers struggling to meet rising water costs.

Neighbouring Areas See Water Bill Decrease

In stark contrast, Sutton and East Surrey Water (SES Water), which serves areas including east Surrey, West Sussex, west Kent, and parts of south London, will reduce water bills by 2%, bringing the average bill down from £254 to £249. The decrease raises questions about why some suppliers are able to manage costs effectively while others, like Thames Water, continue to impose steep increases.

SES Water has not provided a detailed explanation for the reduction, but such adjustments typically stem from operational efficiencies, regulatory decisions, or improved cost management. SES provides water only services.

Where Thames Water Stands in the Rankings

According to a national comparison of 22 water companies, Thames Water ranks 5th in terms of the highest increase, making it one of the worst affected companies for bill hikes. The highest increase recorded is from Southern Water, while Sutton and East Surrey Water sits at the bottom of the list with the only decrease.

Continued Concerns Over Water Pollution

The significant bill increase for Thames Water customers comes amid growing concerns about water pollution in the region. In 2024, the River Mole suffered over 2,000 additional hours of pollution compared to 2023, worsening environmental and public health risks. Critics argue that rather than prioritising investment in infrastructure improvements, Thames Water’s rising bills are being used to manage corporate debt and executive pay.

Thames Water on the Brink of Collapse

The sharp rise in Thames Water bills comes as the company teeters on the edge of financial collapse. The UK’s largest water supplier, responsible for 15 million customers, has been struggling under a £15 billion debt burden and recently warned it could run out of money by May 2025. In an attempt to stabilise its finances, Thames Water had sought approval from the regulator, Ofwat, to impose a 59% bill increase over the next five years, far exceeding the 31% increase ultimately permitted this coming year. Meanwhile, the government has ruled out a public takeover of the company, despite growing concerns that a full-scale collapse could lead to severe service disruptions. The situation has reignited calls for tighter regulation of the water industry, with critics arguing that customers should not be forced to foot the bill for corporate mismanagement

What Can Residents Do?

With these price hikes looming, residents are encouraged to explore available financial assistance options. Social tariffs, designed for low-income households, may offer some relief, though the inconsistency in eligibility criteria across different water providers remains a pressing issue.

Social tariffs are discounted water rates designed to assist low-income households in managing their water bills. Thames Water offers a social tariff program called WaterHelp. This scheme provides up to a 50% discount on annual water bills for eligible customers. Eligibility is determined by comparing the customer’s water bill to their net household income and considering the number of occupants in the property. If the water bill exceeds 5% of the household’s net income, the customer may qualify for the discount.

Additionally, Thames Water participates in the WaterSure programme, which caps bills for metered customers who meet specific criteria. To qualify, customers must receive means-tested benefits and either have a medical condition requiring increased water use or have three or more children under 19 living at home. For the 2024/25 period, the bill is capped at £471, ensuring that eligible customers do not pay more than this amount, regardless of actual water consumption.

These programmes aim to make water services more affordable for vulnerable customers, especially in light of rising water bills. Residents are encouraged to contact Thames Water directly or visit their website to assess eligibility and apply for these support schemes.

Local campaigners continue to push for greater accountability from water companies and regulatory bodies. The debate over water affordability, pollution control, and corporate responsibility is likely to remain a key issue for Epsom & Ewell residents as the April 2025 changes approach.

Thames Water’s reputation going down the drain

Thames Water left human waste to fester

Thames Water rebate

Surrey village to suffer a lot more Heathrow flights

Residents could suffer “an unacceptable amount of noise” from an airport as flight directions change, meaning the number of landing planes could increase from 36 to over 300 a day in a Surrey village.

Heathrow Airport is proposing to change its flight patterns to share noise more equally to communities around the site. This involves alternating between the southern and northern runways when the airport operates flights eastwards.

Most of the time (70 per cent) the airport runs on westerly operation, meaning planes take off and land towards the west as the wind favours the west direction at Heathrow. From 7am-3pm, planes land on the northern runway and depart on the southern runway. Halfway through the airport’s day, at 3pm, Heathrow switches runways to give neighbouring residents a break.

This is because of the Cranford Agreement in 1952 which restricted departures over Cranford. But the government ripped up the Cranford agreement in 2009 to bring more equal noise distribution in the residential areas around Heathrow.

As planes are now allowed to take off over Cranford (to the north-east of the airport) Heathrow is proposing to make changes to the airfield to allow for easterly operations of planes taking off and landing from the east. These include: building a noise barrier, up to seven foot high, near Longford, as well as changing the taxiways where planes turn on the runway to reduce ground noise.

The applicant states the redistribution of noise around Heathrow Airport will result in lower noise effects in some locations and higher noise effects in others, but it will enable noise from aircraft operations to be more fairly distributed around the airport than it is currently.

Despite the overall aim meant to have a more even spread of noise, Spelthorne council’s noise officer has objected to the changes as it will adversely impact Spelthorne and especially Stanwell Moor.

Currently only 36 planes arrive over Stanwell Moor on an easterly operation but if plans go ahead it could skyrocket to 328 landing a day, according to council documents. Councillor Joanne Sexton (Independent Spelthorne Group/ Ashford East), leader of Spelthorne council, said it was “quite a shock” to see the dramatic increase.

Heathrow submitted a planning proposal to Hillingdon Borough in October 2024, which is now in the consultation stage. Councillors wholeheartedly voted to object to the scheme, citing unacceptable noise impacts on the borough, at an environment and sustainability council meeting on January 14. These comments will be passed on to Spelthorne’s planning committee.

Only Cllr Paul Woodward (Conservative/ Ashford Town) approved Heathrow’s proposal, arguing: “Landing is the quietest part of the operation until you put the airbrakes halfway down the runway.”

Stanwell Moor runs directly parallel to Heathrow’s southern runway which leaves residents with a “constant stream of aircraft noise” for half the day, according to council documents. But if the airport uses full easterly alternation, the noise officer said this would “significantly increase the noise and frequency of overflights and significantly affect [Stanwell Moor] residents”.

Although Cllr Sexton raised concerns of Ashford becoming increasingly louder with plane noises, the noise officer said the changes would not harmfully impact Ashford or Sunbury.

Applauding the council for objecting to the project, Cllr Sue Doran (Labour/ Stanwell North) said: “It doesn’t matter which way [the planes] fly, the noise is terrible all the time.” Cllr Doran said she had lived in Stanwell for 15 years and said there is noise “virtually 24 hours a day”.

Heathrow Airport is aiming to introduce easterly runway alternation by 2028. Currently there is no proposed increase in the number of flights taking off or landing from the airport, just changes in the direction.

A Heathrow spokesperson said: “We know that noise is an important issue for local communities which is why we have published clear reduction targets in our Noise Action Plan. Our noise footprint has reduced by 41 per cent since 2006 and we expect to see further reductions. Easterly alternation is aimed at delivering predictable noise respite to more communities and is coupled with our ongoing work to install noise insulation for our nearest neighbours.”

Heathrow Airport. Credit Heathrow Airports Limited.

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