Epsom and Ewell Times

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Employment Hub opening to all

Epsom & Ewell Borough Council is pleased to announce that the Epsom & Ewell Employment Hub is expanding its service to help all residents who are looking for work.

The Hub is a free employment and skills service, designed to help residents plan their next steps. Since the service launched in December 2021, the Hub has focused on those aged 16-24 in receipt of Universal Credit and has supported more than 600 young people. The team will now be able to help people of all ages in Epsom & Ewell find lasting work, including those who are refugees and people with additional needs.

The dedicated team at the Hub mentor residents who are looking for work, offering friendly support and advice on all aspects of job searching as well as helping them overcome barriers to employment. This includes holding workshops to develop interview skills, build CVs and improve interpersonal skills, as well as liaising with local employers to offer apprenticeships and work placements. The team hold regular job fairs where local employers and job seekers are matched.

The expansion of services at the Hub has been made possible following a change in funding; the Hub will now be funded by Epsom & Ewell Borough Council from the UK Prosperity Fund. The council continues to lead on the project with Surrey Lifelong Learning Partnership. Both organisations work with a steering group of partners, including NESCOT, Go Epsom and Coast to Capital.

Councillor Clive Woodbridge, Chair of the Community and Wellbeing Committee, said “The Epsom & Ewell Employment Hub is an incredible resource for our community and the team there are already doing a fantastic job supporting young people to find employment.  It is great news that they will now be able to help even more people in the borough find meaningful and lasting work.”

Kevin Delf, from Surrey Lifelong Learning Partnership, said “The employment market can be daunting. The team at the Hub can now ensure that all residents who are looking for employment are given the skills and support they need to succeed.”

Anna, a previous Employment Hub client, said “The workshops at the Hub helped me improve my body language and build my confidence, as well as giving me useful interview tips. Thanks to the support provided by the Hub, I was successful in my application for a new role.” Read Anna’s case study at the end of this release.

The Hub has relationships with charities including the Workers Educational Association, National Careers Advice, Multiply (Maths & English), Step Forward YMCA, Mary Francis Trust and Work Stress Solutions.

The Hub assists local businesses with their recruitment needs, connecting employers with local residents who are actively searching for their next move. Local business owners who would like to be involved should email:epsomandewellhub@surreyllp.org.uk

The Hub is open Monday to Friday, 9am – 5pm and is based in Global House in the Ashley Centre, in Epsom town centre.


Case Studies:

Anna

Originally from Ukraine, achieved both a degree and a master’s degree in food technology in Ukraine, and had experience in sales management. Anna was looking for employment and Epsom Jobcentre Plus referred her to the Epsom & Ewell Employment Hub for support. The Hub worked with Anna to prepare her for interviews, which were very different from those she had experienced in Ukraine.

The team also helped encourage Anna, who was simultaneously working to improve her English with the Epsom Refugee Network. Anna attended workshops at the Epsom & Ewell Employment Hub to help her manage nerves and improve her interview skills.

Anna said: “The Employment Hub workshops, hosted with Nescot performing arts, taught me techniques to improve my body language and build my confidence, as well as voice projection exercises and useful interview tips.

Thanks to the support provided by the Epsom & Ewell Employment Hub, I was successful in my application for a new role a few weeks later. In Epsom & Ewell I feel I have been supported and welcomed, and I’m looking forward to continuing to live and work here.”

Lily

A graphic design graduate, was referred to the Epsom & Ewell Employment Hub during the summer. She was receiving Universal Credit after struggling to find employment after graduating.

The Epsom & Ewell Employment Hub worked with Lily to prepare her for an intern interview. The team supported Lily to find ways to deal with the emotional ups and downs of job seeking and to remain resilient and motivated throughout the process.

Although Lily was not successful on that occasion, the team were able to continue to support her as she continued to network and apply for roles. A few weeks later, Lily successfully obtained a role with a London agency as a creative designer.

Lily said: “I felt that the Hub was a great support in aiding with my anxieties and keeping up my motivation when applying for jobs and going to interviews, and the ways I could reflect on my rejections.”


 Related reports:

Council will get a Youth Hub

Local £1200 per job matching service to continue, unquestioned by Council…


Urning a big profit on rare Epsom find

A young Epsom couple will be making a large donation to charity after the miniature vase they purchased in an Epsom charity shop for £2.50 sold this weekend at auction for £6300.

The beautiful black Japanese cloisonne 4-inch-high vase by Namikawa Yasuyuki, featuring a cockerel, hen and chicks was created during the late 19th century. The same technique was used to create the taller red vase shown, which I purchased from the Debra charity shop in Ewell Village a few years ago.

Whilst charity shops, like Debra in Ewell and the one in Epsom the young couple visited, are always on the lookout for Asian treasures, due to the profitable Chinese and Japanese antique markets, work of the quality of Yasuyuki rarely finds its way onto the bric-a-brac shelves of charity shops; so it is not difficult to understand how the fine detailed cloisonne work was overlooked and perhaps mistaken for a transfer print. Note how different the red Debra charity shop Japanese cloisonne vase looks to the young Epsom couple’s find.     

Cloisonne is the technique of creating designs on metal vessels with coloured glass paste which is placed within enclosures made of copper or bronze wires attached to the vessel. Then the vessel is fired in a kiln at a temperature of about 800C. 

Although there were markings on the base of the black cloisonne vase, it would have taken an expert to understand the significance of these, which is why the young Epsom couple contacted Canterbury Auction Galleries who succeeded in selling the much sought after vase today. The auction house had sold a larger vase by Yasuyuki for £29,000 in April 2019.

The Epsom couple that found the Yasuyuki cloisonne vase have generously pledged to make a large donation to the Epsom charity shop they purchased the vase from.

The finders intend to treat themselves to a well-deserved holiday with the remaining sale proceeds.


DEBRA was established in 1978 by Phyllis Hilton, whose daughter Debra had epidermolysis bullosa (EB), as the world’s first patient support group for people living with EB. Epidermolysis bullosa is the name for a group of painful genetic skin conditions that cause the skin to become very fragile and tear or blister at the slightest touch.

The local branch can be found at 78 High St, Ewell, Epsom KT17 1RE

Top photo background image: cc. Remi Mathis (auction illustration, not the real one).


Greener solution for white goods?

When a housing association tenancy comes to an end what happens to the fridges, washing machines and carpets? Invariably, they are removed before the new tenants move in. Is this not a waste and could they not stay in place, if in good condition, for the benefit of the new tenants moving in? Especially those who are struggling financially?

This was the subject of a question posed to Epsom and Ewell Borough Council by Cllr Alison Kelly (LibDem Stamford). In answer Cllr Clive Woodbridge (RA Ewell Village Ward and Chair of the Community and Wellbeing Committee) stated “I have asked that officers write to all our local Housing Associations to ask them not to remove good quality and clean carpets/flooring during the voids process and for these then to be gifted to the incoming tenant. Hopefully, this will help our residents further during what is a very challenging time”

At the Full Council meeting of 25th July Cllr Julie Morris (LibDem College) asked Cllr Woodbridge to accept that the reasons for this included “the need to re-use these goods and not be so much of a disposable society”. Cllr Woodbridge agreed saying “each case had to be treated on its own”. He added “the Council were working much more closely with Town and Country Housing that had taken over from Rosebery Housing Association.”


London Mayor confirms drive of ULEZ to Epsom border. ULEZ explainer.

Sadiq Khan confirmed today the Ultra-Low Emission Zone (ULEZ) will cover almost all of Greater London, pushing it right up to the Surrey border.

The Mayor of London’s decision was made within minutes of the High Court decision to rule against Surrey County Council and four London boroughs’ joint bid to halt its controversial roll out.

The local authorities argued that the Labour mayor Sadiq Khan lacked the legal power to order the expansion. Mr Justice Swift, who heard the case, disagreed.

It means the new zone, where drivers of non-compliant vehicles will be charged £12.50 very time they cross the ULEZ border, comes up to Elmbridge, Epsom and Ewell, Reigate and Banstead, Spelthorne, and Tandridge.

How likely is it that ULEZ expansion will go ahead?

On July 28, Mr Justice Swift published his High Court ruling. He said the process to expand the ULEZ, including the public consultation, was thorough and the decision was completely legally sound.
The coalition of councils had been given leave to challenge the expansion on three grounds based on whether it was lawful for the mayor to extend ULEZ, the consultation process, and the scrappage scheme.

The Judge sided with the Mayor of London on all matters, prompting Sadiq Khan to say:  “This landmark decision is good news as it means we can proceed with cleaning up the air in outer London on August 29. 

“The decision to expand the ULEZ was very difficult and not something I took lightly and I continue to do everything possible to address any concerns Londoners may have. “The ULEZ has already reduced toxic nitrogen dioxide air pollution by nearly half in central London and a fifth in inner London. The coming expansion will see five million more Londoners being able to breathe cleaner air.

“I’ve been listening to Londoners throughout the ULEZ rollout, which is why from next week I am expanding the scrappage scheme to nearly a million families who receive child benefit and all small businesses with up to fifty employees. I will continue to look at new ideas to support Londoners.

“Nine out of 10 cars seen driving in outer London on an average day are already compliant so won’t pay a penny – yet will still see the benefits of cleaner air. Air pollution is an urgent public health crisis – our children are growing up with stunted lungs and it is linked to a host of serious conditions, from heart disease to cancer and dementia.

“This unambiguous decision today in the High Court allows us to press on with the difficult but vital task of cleaning up London’s air and tackling the climate crisis.”

What does it mean for people in Surrey?

The extended zone will directly bring in a further 5 million people under ULEZ, this is in addition to the four million Londoners within the existing clean air zone.

According to the Mayor’s office the decision to make ULEZ London-wide was “difficult and not something he takes lightly – and he continues to do everything possible to address concerns (people) may have.

Official figures say the “highly targeted scheme” will help take the the most polluting vehicles off the roads with estimates suggesting “nine out of ten cars seen driving regularly in outer London on an average day are already ULEZ compliant and will not pay a penny when the zone expands, while still benefiting from cleaner air”.

Freedom of Information figures for people living within Surrey postcodes suggest there will be far more people impacted by the changes with as many as a quarter of a million cars potentially falling short of emission standards.

Meanwhile, the mayor’s office estimates the £1million combined cost to councils for bringing the case  would paid for more than 350,000 free school meals.

It could also impact the parents, teachers, and staff at more than 50 schools on the Surrey-London border  from the next academic year.

 Why does the Mayor and TfL want to expand ULEZ ?

Air pollution is linked to asthma, cancer, heart disease and dementia among other conditions. Each year about 4,000 die in the capital  prematurely due to causes linked to air pollution – this, the Mayor’s office says – is even more prevalent in the outer boroughs.

At the same time every outer London borough exceeds the World Health Organisation’s recommended guidelines for nitrogen dioxide and particulates. Since the introduction of ULEZ, the number of children admitted to hospital with asthma and other respiratory diseases has failed by 30 per cent in central London.

The RAC meanwhile has suggested other factors such as lockdowns, the cost of living crisis, fuel shortages, fuel prices, and the weather have all contributed to these reductions.

Others have suggested ULEZ is being used as a means of bridging TfL’s  £1.2bn funding gap.

Will I have to pay?

Vehicles that meet required Euro emissions standards do not have to pay. This means that the majority of petrol vehicles from January 2006 onwards and diesel vehicles from September 2015 will be exempt from the charge.

The standards are:

Euro 3 for motorcycles, mopeds, motorised tricycles and quadricycles (L category)
Euro 4 (NOx) for petrol cars, vans, minibuses and other specialist vehicles
Euro 6 (NOx and PM) for diesel cars, vans and minibuses and other specialist vehicles

The majority of petrol vehicles that are less than 16 years old or diesel vehicles under six years old already meet standards. 

People who are clinically assessed as too ill to travel to medical  appointments on public transport may also be be eligible to claim back any ULEZ charge.

Not-for-profits that run community minibuses can register for exemptions until  October 26, 2025. Grace periods also exist for people whose vehicles are registered with the DVLA as having ‘disabled’ or ‘disabled passenger vehicle’.

Scrappage 

The Mayor of London launched a £110m scrappage scheme to help people dispose of the  highest polluting vehicles but this is currently only open to people living in London Boroughs.

What about if I decide to just not pay?

Transport for London will be using autonomic number plate recognition cameras to spot people entering the zones. People who fail to pay the £12.50 charge will be slapped with a fine of £160 – half if they pay it within 14 days.

Can I check if my vehicle is ULEZ compliant?

Transport for London has set up a website to allow people to check if their vehicles meet the emission and safety standards required to drive in London without having to pay a charge.
 https://tfl.gov.uk/modes/driving/check-your-vehicle/?intcmp=52335

Related reports:

High Court gives ULEZ the green light to Epsom’s borders

ULEZ court challenge begins

ULEZ driving old cars to Epsom market

Challenge to ULEZ gaining grounds

Many Surrey motorists will be paying the ULEZ charge.

ULEZ Court battle looming


High Court gives ULEZ the green light to Epsom’s borders

The controversial ULEZ scheme can now be expanded to the border of Surrey after a coalition of councils lost their High Court battle.

Surrey County Council, together with the outer London boroughs of Bexley, Bromley, Harrow and Hillingdon launched legal action in February over Sadiq Khan’s proposals to extend ULEZ beyond the North and South Circular roads.

The local authorities’ lawyers argued that the Labour mayor Sadiq Khan lacked the legal power to order the expansion.

Craig Howell Williams KC, for the councils, said there was an “unfair and unlawful” approach to collecting views on the plans and that “key information… was not disclosed” during previous consultation.

Today, July 28, the High Court ruled against them saying there was no legal impediment to the mayor’s expansion.

Councillor Tim Oliver, leader of Surrey County Council said: “Whilst we respect today’s court decision, it is incredibly disappointing. This has always been about protecting Surrey residents, many of whom will now be significantly socially and financially impacted by the Mayor’s decision as they go about essential, everyday journeys, without any mitigation in place to minimise this.   

“Our concerns, which have never been addressed by The Mayor despite our continued efforts, forced these legal proceedings to ensure we did all we possibly could to have the voice of our residents heard.

“We met with Transport for London on 14 July 2023 in the hope of agreeing mitigation for Surrey residents. Sadly, nothing was offered.” 

The councils said that, while the Mayor of London and Transport for London may now have the legal right to impose the scheme, questions remained over whether the public would agree that he had the moral right to do so – particularly in light of the Uxbridge by-election which they said was a “referendum on the expansion of ULEZ”.

They argue that this shows a lack of realisation on the part of the Mayor of London and TfL over the “damage the extension will have to the lives of residents and businesses in outer London as well as those outside of its borders”.

According to the the Mayor’s office,  air pollution causes thousands of Londoners to die prematurely each year and develop life-changing illnesses like cancer, lung disease, dementia and asthma.

Expanding the Ultra Low Emission Zone across all London boroughs will bring clean air to 5 million more people, it said.

The expansion of ULEZ is now expected to go ahead as planned on Tuesday August 29.

People driving non-compliant vehicles in the zone are expected to be charged £12.50 per day. 

Related reports:

ULEZ court challenge begins

ULEZ driving old cars to Epsom market

Challenge to ULEZ gaining grounds

Many Surrey motorists will be paying the ULEZ charge.

ULEZ Court battle looming


Sanity for the “mad mile”?

Lower speed limits along a notorious “high risk” danger road, dubbed the “mad mile”,  are to come into force from next year.

Surrey County Council has agreed to restrictions on the A217 between Sutton and Banstead in the new financial year after receiving a petition calling for greater safety measures.

The dual carriageway currently has a speed limit of 60mph which petition papers presented to the council said were “ often abused” with cars even “racing” with “no heed to other road users”.

This, it said, “led to severe accidents on that stretch, most of which could have been avoided if there was an imposed limit of 40 mph.”

In March this year a woman died in hospital three weeks after a crash happened involving two cars along the A217. Both vehicles were travelling south from Belmont Rise roundabout towards the traffic lights at Fir Tree road. 

Website crashmap shows the junctions at either end of the “mad mile” are particular hotspots.

The petition added: “There is no valid reason why this short stretch of road should allow a limit of 60 mph, when the rest of the A217 stretch has a limit of 40 mph.”

Ram Nandula who led the efforts, addressed the Tuesday, July 25, cabinet meeting. He said: “We’ve seen how dangerous the road is because of the change over from 40 to 60 and then back to 40 as people git the road they start racing with each other on both lanes. It’s a high risk road, and it’s not safe for pedestrians or cyclists.”

He added that the rest of the road was 40mph and changing this stretch would allow for “a smoother flow of traffic”.

The meeting was chaired by cabinet member for highways and community resilience, Councillor Kevin Deanus. He said: “Yes we agree and we will do it. We’ve looked at the number of collisions, there are collisions at either end. Partially due to people approaching too fast. There are crossing points and a 60 mph dual carriageway is not a nice place for a pedestrian to cross the road.” 

He said that long term the council was minded to introduce a signalled crossing on the road and that speed data collected along the road backed up the need for tighter controls there.

The council understands the road “a history of collisions including some resulting in serious injury”. As for time frames, Cllr Deanus said that highways money had been budgeted for so the new measures would be introduced and evaluated in the 2023/24 financial year.

According to the county council, its road safety engineering team has already allocated its central road safety budget on schemes across the county with a  history of collisions.

The official response to the petition read: “Therefore, we would be able to tackle this stretch with our central budget to implement a lower 40 mph speed limit in the following financial year starting in April 2024.

“Once implemented we will undertake similar speed surveys to check on the success of the scheme and compliance with the new speed limit. This will inform on the need for any additional measures to manage speeds successfully on this stretch.”

Mr Nandula said: “Thank you so much, I understand how important getting the budget is, and better late than never.”

Related report:

Time for us all to slow down?


Nonsuch girls solving tomorrow’s problems

Samsung Electronics Co. (UK) Ltd has revealed today the winners of its third Solve for Tomorrow: Next Gen Competition, with a refreshed set of resources for 2023 on the theme of inclusivity.

593 secondary schools across the UK and Ireland signed up to receive free online resources including an interactive video tutorial to help inspire the next generation of innovators. Through the lesson, students aged 11-15 learn the basics of Design Thinking and receive insight into creative STEM careers such as design and marketing.

Samsung colleagues also volunteered their time to support with delivering the lesson in schools, judging entries and answering questions about their career. Students then entered their tech-for-good ideas to help design a future where everyone belongs into the Solve for Tomorrow: Next Gen Competition.

Dimanya, Dora and Marina from Nonsuch High School for Girls, (located Ewell’s borders) were awarded 1st place in the 13-15 category with ‘Signify’, an app that helps people with hearing impairments by educating the public about sign language and how to communicate considerately with this community.

In the 13-15 age category, the runners-up were Ella, Mischa and Saliha from Nonsuch High School for Girls – awarded 2nd place for their app ‘Beaumatch’ to help people with darker skin tones find their right match of makeup, haircare, and skincare.

Commenting on the competition, Soohyun Jessie Park, Head of Corporate Social Responsibility at Samsung Electronics UK, said: “The calibre of ideas that our Solve for Tomorrow: Next Gen participants come up with is mind-blowing, proving world-beating innovations really can come from anyone and anywhere. We were thrilled to receive over 1,000 ideas from across the UK and Ireland this year and will continue to find new ways to support our next generation of innovators. Technology is a brilliant enabler of solutions to many of the issues our world faces, and the entries we receive show that young people are maximising their imagination and learning in abundance.”

About Solve for Tomorrow

Solve for Tomorrow originally launched in the US in 2010 and has since seen more than 2.3 million students take part from over 55 countries, in a quest to use technology as a force for good. Every year, the competition is open to young students from all backgrounds with no experience or qualifications needed, empowering the next generation of creators and innovators to imagine a better world, thinking about ways technology can solve some of society’s biggest issues.


Less disability by independent living in Surrey

Purpose-built housing to support people with learning disabilities or autism to lead active and fulfilling lives in the community has been given the go-ahead at three Surrey sites.

Backed by investment of £24million, the three developments – planned for Horley, Byfleet and Cobham – will between them provide housing for 44 residents who will be supported to gain independence and daily living skills.

Planning permission has been granted for the three sites and with Morgan Sindall Construction now lined up to build them, construction is expected to get underway early next year.

The three supported independent living developments – at the site of the former Manor School in Byfleet, the former Coveham Hostel in Cobham and the former Horley Library – are expected to be ready in 2025 for tenants to move in.

The county council is aiming to reduce reliance on traditional residential care for residents with learning disabilities or autism, or both, and is also considering other potential locations for supported independent living. As well as earmarking sites on its own land, the council is working with independent care providers to further boost available specialist housing.

Mark Nuti, Surrey County Council’s Cabinet Member for Adults and Health, said: “With a building contractor and planning approvals now secured, we’ve reached a significant milestone on our way to developing the first three of our planned new housing schemes for people with support needs so they can enjoy a better quality of life.

With support from trained staff, residents will be able to take control, make choices in their everyday lives, access more opportunities and play an active part in their communities, whether through volunteering, paid work or other activity of their choosing.”   

Guy Hannell, Area Director for Morgan Sindall Construction in the Southern Home Counties, said: “We’re looking forward to continuing our collaborative relationship with Surrey County Council by delivering this batch of three supported independent living developments. Having recently completed several education projects alongside the county council, I know we share a strong commitment to sustainability and achieving high-quality environments that enhance local communities. This is illustrated by the use of our digital carbon assessment tool Carbonica, which allows us to carefully analyse a project’s carbon emissions and ensure that we’re creating an efficient building design that will provide accessible, futureproof spaces. 

Not only will we be bringing our experience of delivering award-winning residential developments in the South East to this project, but the innovation and insights gained from creating these facilities will inform Surrey’s future programme of supported independent living housing.”

Architects’ images show how the three housing developments could look. They will be homely rather than institutional and include shared spaces such as landscaped gardens. Support workers will provide care and support tailored to people’s needs.

Each development will comprise self-contained one-bedroom apartments. Two developments, in Horley and Byfleet, will also include, for those who would prefer a group living environment, five-bedroom shared houses. Tenants will be able to make choices about their living arrangements.

The accommodation is part of a wider Surrey County Council programme to enable older people and others with care and support needs to live independently in the community knowing that care is close at hand. It includes:

  • Extra care housing – plans for 725 new homes across a number of Surrey sites which will give older people the freedom and independence of their own front door and the reassurance that care is on hand if they need it
  • New short breaks accommodation – two new purpose-built short breaks centres to give adults with learning disabilities or autism, or both, a change from their daily routine and their families a break from their caring roles
  • Mental health needs – new supported independent living accommodation for people with mental health needs which for some would be a permanent base and for others a shorter stay, to avoid a hospital admission or until they recover

UCA expands at its roots

Local councillors from the borough of Epsom and Ewell have granted the University for the Creative Arts (UCA) Epsom planning approval to change the use of two centrally located buildings for educational purposes.

The Wells Building on Church Street and Parkside House on Ashley Road signify an expansion of UCA’s estate, providing more than 40,000 square feet of additional space and delivering high-quality teaching, learning and social spaces. 

The building on Church Street marks a return to UCA’s roots, as it is adjacent to no. 1 Church Street, which was previously home to Epsom Technical College and School of Artits predecessor institution.

Investment in the buildings’ construction and reconfiguration is likely to reach around £13 million.

By utilising existing office buildings close to its Epsom campus, UCA will be able to deliver these retrofitted spaces rapidly, in an environmentally friendly way and with minimal disruption to the community, student and staff experience.

The projects will also enhance collaboration with Epsom and Ewell Borough Council, the local community, and residents as the new buildings will provide opportunities and spaces for creativity and innovation and blaze a trail for greater engagement in the town’s activities.

UCA’s Chief Operating Officer, Mark Ellul, said: “This is a massive step forward in growing our Epsom campus and building on our global reputation as a centre for Fashion & Textiles and Business School for the Creative Industries. 

“We must have facilities and functions in place for us to deliver the very best creative education and adding two new buildings to our estate will create a creative learning environment that is fit for the 21st Century.”

Works will commence later this year and the plan is to occupy the buildings in 2024/25.

Emma Cook UCA


New timetable for ticket office consultation

Train operators are extending the time available to respond to a consultation reviewing “how tickets are sold” at stations by an extra five and a half weeks. It means passengers will now have until 1 September to complete the consultation, which they can do online on their local train company website or by visiting www.transportfocus.org.uk or Londontravelwatch.org.uk Operator information about the consultation will be made available in accessible formats.

In increasing the time available, train operators are “listening to feedback and hope that more people will have the opportunity to have their say in to changes to how tickets are sold at stations”.

The Rail Delivery Group added: “Together with the extensive and on-going engagement with accessibility groups, as well as the independent passenger watchdogs scrutinising the proposals, the responses will shape final plans so that all passengers are supported as railway retailing is updated for the smartphone era. In addition to these proposals, the rail industry continues to roll out improvements to ticketing such as pay as you go and single leg pricing.”

“Although local plans vary, overall the proposals aim to bring staff out from behind ticket office windows to provide more support for customers buying tickets and navigating stations, as they move in to new, multi-skilled ‘customer host’ roles.

“An estimated 99% of all transactions made at ticket offices last year could be made online or on ticket vending machines (TVMs). Where needed, TVMs across the network will be upgraded to sell a greater range of tickets and in rare cases where customers are unable to buy the ticket they need at a station, they would be able to buy on their journey, at a ticket selling facility en-route or at their end destination. Across the network as a whole, many ticket retailing facilities will remain open at busy interchanges, smoothing the transition.

Rail union, RMT hits back and declared today the consultation extension on the future of rail ticket offices is wholly inadequate and called for the whole “disastrous closure programme to be abandoned”.

Following mass campaigns by RMT, disabled and passenger groups, the train operators and their “paymasters in government have been forced to extend ticket office closure consultations until September 1.”

According to the RMT over 1,000 ticket offices are due to be closed with the loss of over 2,000 railway station staff.

RMT General Secretary Mick Lynch said: “Campaigning by our members on stations across the country alongside tenacious disabled peoples groups and passenger bodies has forced rail bosses and ministers to admit the original consultation was not fit for purpose and must be extended.

“Although our pressure has forced their hand, it is still a deeply flawed and a wholly inadequate consultation process which we are considering challenging legally in the courts.

“Our campaign to save ticket offices, protect our members jobs and look out for the best interests of all rail passengers will only intensify in the coming weeks.

“20,000 rail workers will walk out on 29 July in pursuit of a negotiated settlement on job security pay, conditions and saving ticket offices.”

Would you like to see ticket offices at Epsom, Ewell East, Ewell West and Stoneleigh stations closed? Write in your view to Epsom and Ewell Times.

Image: Epsom Railway Station ticket office today.

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